Now is the Time for a Conversational Approach to CX - and Other News

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Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.

Oracle CX in the News:

TCS leveraged its Business 4.0 thought leadership framework and deep contextual knowledge of ecommerce to design and implement a solution using the Oracle CX unified ecommerce platform, offering Zebra partners self-service capabilities, product recommendations and region-specific catalogs.

Today’s customers know what good customer service is supposed to be, and their frustration can only last so long before they walk away.

No matter what industry you’re in, the issue of customer experience was likely rising to the surface, even before the coronavirus pandemic began.

NTT’s Customer Experience Benchmark Report 2020 report found that only 24.5% brands claim “good or complete consistency…..across contact channels.”

Oracle CX Social Content:

Working virtually is just one example of how #marketing teams are adjusting how they work right now. Our Senior Director of Marketing, @GlobalHeike shares 4 insights she has gleaned from managing a marketing team during #Covid19: http://ora.cl/YH51a
We're proud to be named a 'Leader' in the Gartner 2020 #MagicQuadrant for Customer Engagement Center, based on our ability to execute and our completeness of vision: http://ora.cl/Pi23d #custengagement #CX
Watch this #webcast to hear directly from executives at @Broadcom and @Deloitte on how they worked together to adopt and standardize on #OracleCX #Sales and #CPQ solutions: http://ora.cl/P5sp1
In a beyond crowded market, your #eCommerce experience has to stand out. Here are three ways to make that happen: http://ora.cl/i1xE3 #CX
Transforming #digitalselling experiences with #Commerce and #CPQ and much more in a #webcast: http://ora.cl/Cq00c

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