From e-commerce to banking applications to healthcare systems -- and everything in between -- if it's digital, users expect it to work at every interaction, and on every possible platform and operating system. However, despite the need to provide a digital experience that delights, research suggests that few companies are delivering their desired customer experience. A big part of this gap between expectation and reality is that software and applications frequently do not perform as they should.from RSSMix.com Mix ID 8319533 https://ift.tt/2LaaV7N
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