Digital Identity is the Key to CX - and Other News

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Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.

Oracle CX Social Content:

One of the most important success factors in changing #CX is #customerservice, without which you'll never create long-term, profitable relationships that build success: http://ora.cl/vB2bj #OracleCX @rtarkoff
What is the true meaning of #CX and how it’s evolving? Here are takeaways from #ModernCX. Sign up to learn what's ahead for CX 2020! http://oracl.info/v7SO50uNWWU
Proud to announce @Oracle is named a Leader in the @Gartner_Inc June 2019 #MagicQuadrant for CRM Customer Engagement Center for its ability to execute and completeness of vision. http://ora.cl/X0US7
Learn how emerging technologies can enhance #CX and drive business benefits http://ora.cl/uu4QU #survey
With #custsuccess stories from all types of businesses-from all over the world - #OOW19 SF is the place to shape the future of your company. Register now to save $400: http://oracl.info/AorL50uAC2I

Oracle CX in the News:

Oracle CX Rob Tarkoff shows how customer service helps to create long-term, profitable relationships that build success.

Industry News:

Today 88% of businesses view CX as a competitive differentiator- customers are willing to pay more for a better experience, and often experience trumps both price and product.

Customers matter more than ever, and it’s our responsibility to understand what they value, what motivates them, and what inspires them.

Research firm International Data Corporation (IDC) predicts that at least 15% of a business’s standard CX decisions will be handled by algorithms by 2020.

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